All orders to be delivered within the United Kingdom are sent via Royal Mail Tracked 48. Delivery rates start from £5.00 for any order to be delivered within the United Kingdom. Smaller items such as Pin Badges and Keyrings may start from £2.50. Please note that the final delivery cost can be calculated at the basket page before you proceed with your order. Final delivery cost is based on the total weight of your item.
We will always try to dispatch your item as quickly as possible and within a maximum of 2 Working Days. Once your order has been despatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Tracking service where this will show the status of your parcel. Your tracking number can also be found in your order details when logging into your account. If you have not received your order within 10 working days from despatch and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact.
Delivery outside of the UK
All orders to be delivered outside of the United Kingdom are sent via Royal Mail Signed For with this service a signature is required upon receiving your parcel. Delivery rates start at £10.00 (Europe) and £14.00 (ROW) for parcels up to 250g, costs will increase base on weight and the total delivery charge can be seen and calculated in the cart and checkout process.
Please allow 2 working days for your order to be picked and despatched you should then receive your order within 10 working days for Europe orders and 15 working days for ROW orders from the date of despatch. Once your order has been dispatched from the store you will receive a despatch email confirming this, within this email it will contain a link to the Royal Mail Track and Trace service where this will show the status of your parcel. If you have not received your order within the outlined time scales above and Royal Mail Track and Trace is unable to provide a helpful status of the parcel please get in contact.
Pre Order Items
If your order contains items that are currently on Pre Order and items that are available your order will be held until the whole order can be despatched. If you wish to receive the items that are available as soon as the order is placed please place two orders to split the Pre Order Items and available items.
Click & Collect
Our Click and Collect service allows you to order online and pick up from the Club Store for Free. This service is perfect to avoid long matchday queues.
We aim to have your order ready within 1 working day on all orders placed before 3pm. To avoid disappointment, please do not attempt to collect your order until you have received confirmation that your order is ready.
Please bring your order confirmation when visiting the store to collect your item.
Please note that our Click and Collect terms are subject to change for items that are on 'Pre-Order' or for a Final. Details of these changes will be displayed within the product information.
PLEASE NOTE YOU WILL NOW NEED TO BOOK A COLLECTION SLOT WHEN PLACING YOUR ORDER. YOUR ORDER WILL BE READY FOR COLLECTION FOR YOUR ALLOCATED SLOT. PLEASE WAIT FOR A CONFIRMAITON E-MAIl BEFORE TRAVELLING TO THE STORE.
Refund & Returns
You may return an item for a refund within 30 days of receipt in a new and unused condition and in its original packaging.
Any items which have shirt printing or any other form of personalisation included in the product cannot be returned for a refund unless the item is faulty or delivered broken. If the item is deemed to be faulty you must contact us within 7 days of delivery to inform us of the fault and depending on the product, you will be instructed what to do next. A refund cannot be given if a player leaves the club or their squad number changes for any personalisation products you may have bought.
Refund for socks cannot be given unless they are returned in an unused and unopened packing.
We have the right to refuse to offer a refund if we feel that the product has been mistreated or used outside of its main purpose.
CHRISTMAS RETURNS POLICY - You can return any item (excluding personalised items) ordered 05/11/2020 - 31/12/2020 up until 31/01/2021
Returning an Item
To return an item via post please ensure all items to be returned are securely packaged and the right postage charge is paid. If the items are returned in a different condition than described we have the right to deny a refund, if the incorrect postage is paid and a charge is applied for us to receive the parcel this amount will be deducted from the refund amount. Return address can be found on the Contact Us Page.
Please allow up to 5 working days for us to receive the returned items and inspect them if we accept the returned items a refund will be processed directly to the payment card the original order was placed with.
If you wish you can return any items direct to the store during opening hours if possible please try to avoid match days. Please be aware that although you have handed the items over in-store we still have to process the order via our online portal to the original payment card and no refund can be given any other way in-store. Unless the items are exchanged, in this case, if the difference between the original returned item(s) and the exchanged item(s) means you are still entitled to a refund this amount will be processed online.